FREQUENTLY ASKED QUESTIONS

  1. Where is your store located?
    Our store is an online store that you can shop at by visiting www.oakfabric.com. We do not have a physical storefront, but we offer worldwide shipping.
  2. Where can I view detailed information about the product?
    Each product page provides detailed descriptions, size information, and high-quality images. Please visit our product pages for more information.
  3. What payment methods do you accept?
    We accept major credit cards (such as Visa, MasterCard, American Express) and debit cards. In addition, we also support PayPal and other secure payment methods.
  4. How do I track my order?
    Once your order is shipped, we will send you a confirmation email with a tracking number. You can check the order status by visiting our order tracking page or entering the tracking number directly on the carrier’s website.
  5. What is your shipping policy?
    We offer a variety of shipping options, including standard shipping and expedited shipping. Shipping costs and estimated delivery times will be displayed at checkout. We also offer international shipping services, please check the specific costs and times at checkout.
  6. How do I return or exchange my product?
    If you are not satisfied with your purchase, please refer to our Return and Exchange Policy. Generally, you can request a return within 30 days of receiving the product. The returned product must be in its original condition and unused. Please contact our Customer Service team for return instructions.
  7. How do I contact Customer Service?
    ● You can contact our Customer Service team via: Email: wofa@oakfabric.com
  8. Can I change or cancel my order?
    Once an order is confirmed and processed, it cannot usually be changed or cancelled. If you need to change your order, please contact our Customer Service team as soon as possible and we will do our best to assist you.
  9. Do you offer coupon codes or discounts?
    We regularly offer promotions and discounts. Please subscribe to our newsletter or follow us on our social media platforms to get the latest offers.
  10. Is the product quality guaranteed?
    We are committed to providing high-quality products. If the product you received has quality problems or does not match the description, please contact our Customer Service team immediately and we will do our best to resolve your problem.